The problem with online marketing in a 2.0 world…
Quick post on the Idea…
Marketing, the life I live outside of wine, is an interesting beast. And right now I’m speaking of the segment of marketing that inspires people and creates brands. In a traditional world, you have magazines or publications with editorial calendars and predictable subject matter. When the Web1.0 world came along, things were basically the same, predictable order of operations but with a much lower barrier to entry creating a flood of information. Search engines and intelligent algorithms began indexing this information and added a way to generate leads for business by setting up Ads based on the content. The theory goes if you’re searching for the content you might be interested some related products and/or services so here they are right next to your information. That’s great for lead generation. Interestingly enough, that has minimal branding value. You can ask anyone doing search engine marketing, paid ads are great for lead generation but they work fairly similarly to how stores are merchandised - similar items are next to each other so that you generate sales. It works, everyone’s happy in Web1.0 and the world creates a multi-billion dollar online advertising industry.
In comes “Web2.0″ where there is a shift. Really the type of fundamental shift that creates markets. It was subtle and natural evolution to end users but a disruptive shift for marketeers. This new e-commerce and publishing platform suddenly became less about broadcast and more about conversations. Less about a hyper-advanced information source and catalog and more about meeting people with common interests and creating “social” groups.
Robert at WineCulture blog pointed me to an article that talks about this quite succinctly:
When people are on MySpace, the activity they’re doing isn’t search. It’s something akin to “hanging out” or “networking”. Their task is almost the opposite of search. They are already on the site they want to be on. They don’t need to click on links to take them where they want to go.
In other words, the context is entirely different. When you’re in search mode, you are playing by different rules.
Social ads don’t work as well because people are being social, not searching for something.
What the Author is saying is that in the world of conversations, social networking that happens to be online, and interaction, understanding context of the situation is king. Automating the placement of a static ad based on certain keyword matches has modest success on blogs (but the blog has to be very popular because its only those doing some searching that will be interested in the ads) and much less success on an actual social platform. Ads based on keywords in content are worthwhile if the activity the “clickee” is engaged in is searching for information (Web1.0). But if the published word that is triggering the static ad is part of a conversation that Richard and I are having on his blog about the Wine.com direct shipping whistle blowing debacle…er…debate (hypothetically), then that ad won’t be of interest to me.
Additionally, straight forward ad networks won’t help either. They just lump conversations into categories (either Tags or worse), match advertisers with categories they want to serve ads to in an automated fashion, and then serve away. Its arguable that this is even MORE Web1.0 than keyword advertising.
Marketing is being disrupted and its going to take a disruption to this market, not just in the technology but in the approach to marketing, to make online marketing effective in a Web 2.0 world.
Cheers!
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Comment by Robert McIntosh on 15 February 2008:
Well, as you know, I agree. I’d like to see what solution allowed marketers and advertisers to participate in the conversation in a more intelligent way. It might require a lot of human input (something most don’t bother with or have time for) which would make it much richer, but potentially more costly.
We will see.
Richard (a.k.a. to family and friends for most of his life as Robert)
Comment by francois gossieaux on 15 February 2008:
This is a very interesting observation. When I am on Google I am definitely searching for something, which makes it easy to target me. If I am engaging in a social conversation, I may still be interested in certain things, but it is just harder to guess what I am currently in the buying mode for. So in effect the efficacy of social ads is back to the efficacy of TV ads - a total hit or miss.
Comment by Joel on 15 February 2008:
Richard - thats what I get writing a post as a “break” from work. Of course I edited it. Thats another difference between old publishing and publishing today - no copy editors!
Francois - precisely. The ads are not adding value to your activity therefore you don’t engage them. There are many companies being created and being bought with dreams of catching that multi-billion dollar online advertising market but they consistently do what AdWords already does just slightly differently. I had a professor at MIT that said “In order to be better you must first be different” - that is the exact problem here.
I hope those with billions to spend think a little bit about what they’re buying into…
Pingback by Are social ads no more effective than TV ads? | emergencemarketing.com on 15 February 2008:
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Comment by el jefe on 15 February 2008:
I think less like TV ads and more like print ads - TV ads interrupt the thing want to look at, print ads sit at the periphery….
Comment by Morton Leslie on 31 March 2008:
For me it, when making a purchase decision, it is a constant battle to find objective information to help in making that decision. Like most consumers I have learned to ignore commercials, ads, and routinely question objectivity. Online it is the same. It is not hard to figure out and easier to ignore…except when it pops up and obscures what you are trying to read. If I sense it is “marketing” I reject it. It’s like I am always fleeing the marketer in search of something real. But wherever that journey takes me; it’s sure to be the next place the marketer shows up.